Everything you thought you knew about retail is wrong!
That being the case what will your staff get from my training?
Increased Sales
Let me show you simple techniques for selling on, selling up, increasing the unit value of each sale.
Skills to Develop an Outstanding Customer Experience
Nurture the client so that he becomes so addicted to shopping in your store he can’t wait to come back.
Learn how to Secure the Loyalty of the
Customer
I will show your staff how to bond with them so that it would be unthinkable for the customer to shop elsewhere.
How do you know the training works?
I have spent a lifetime working in Luxury Retail in the Westend of London accumulating sales skills and strategies that work. It has been my pleasure thereafter to pass them on through Training, Coaching and Mentoring.
At Ralph Lauren I had the privilege and responsibility to ensure that Sales Associates throughout the company delivered the ‘Legendary Service’ that this World Renowned Brand demanded.
During my time with Crockett&Jones the company followed the trajectory from a relatively unknown brand with three London shops to its position today as a Royal Warrant Holder with fourteen Stores around the world. It now holds the position of being the Premier British Footwear brand with a reputation for excellence in its service and care of customers. I had the great privilege of training every one of their Retail Employees.
Retail is under attack as never before
From the twin perils of the Covid Crisis and E-Commerce.
My training will empower your staff to withstand these threats to your Business.
So what prevents you form acting now?
Madness has been defined as doing the same thing over and over and hoping to get better results.
Training modules
BUILDING TRUST
The Reputational Benefits and Ethics of
Brand building.
60 SECONDS TO SUCCEED
Greeting and Rapport building skills.
WOW MOMENTS
Dazzle them with a Gem from your Treasure Trove of Knowledge.
MAN IN A HURRY!
Mirror your Customers Body Language.
DEALING WITH RUDENESS
Maintaining your Composure in the face of intimidation from Customers and sadly sometimes from Colleagues
WORDS ARE POWERFUL
How to use Positive Language
UPSELLING
Would you like Fries with that?
CLOSING THE SALE
What if the Customer says ‘I’ll think about it’?
EMPATHY
Your Most Effective Selling Skill.
COMPLAINTS HANDLING
How to Soothe the Fevered Brow whilst controlling the narrative.
HOW TO MAKE ANYONE LIKE YOU
Six easy Steps.
CULTURAL ETIQUETTE
Selling to a Chinese, Russian, Middle Eastern Clientele.
BUILDING A CLIENTELE
Client Book Training
RETAIL SECURITY
Protecting your People and Product
Act now!
The future for many Retailers is bleak.
Yours does not have to follow the same fate. Investing in your staff now is effectively investing in your future