I can train your Staff to provide a customer experience which is the envy of your competitors
Allow me to work with your staff and I’ll show them how.
Hi, my name is Michael.
I have worked in Luxury Retail for close to fifty years. Based in London and the Middle East I have worked for Companies with a Global presence. Retail is my Lifeblood, it is my Passion.
Areas of Expertise
Customer Service Training
In our current retail environment the provision of an exemplary Customer Service Experience is the difference between the survival of your business and its slow but sure demise. Just think, if you are not serving your customers who is?
E-commerce, your competitors?
The customer is not obligated to shop with you, he has to want to and your staff are very much a part of forming and nurturing that desire.
Public Speaking Training
Have you ever listened to someone speaking and although their subject matter is very worthy you just find yourself zoning out?
I can teach you how to hold an audiences attention so that vital information is absorbed and retained. What is more, I can show you how the thoughts you impart can motivate and inspire.
“Michael Quinn had the ability to turn the raw material of someone, not only with no Shoe experience but without any retail experience at all, into one of the finest sales persons in the industry.”
“I would like to commend one of your staff
Mr Michael Quinn.....as someone who has worked in a customer facing business, I would just like to say that his actions if followed will lead to you retaining Customers and developing Customer Loyalty.”
“It has been my utmost pleasure to have worked with you all these years. The staff wouldn’t have the knowledge and the confidence to use their knowledge had it not been for you and your Training. Thank You for all your help, guidance and support you provided for me and for everyone else.”