https://michaelquinntraining.co.uk/home daily 1.0 2021-01-05 https://static1.squarespace.com/static/5f60b022d1c75e023d5c0f8c/t/5feb6612ff2ab62e7187d23e/1609850102058/4320bf40-6120-498d-97b5-684d1b2faad5.jpeg Home - I can train your Staff to provide a customer experience which is the envy of your competitors Allow me to work with your staff and I’ll show them how. https://static1.squarespace.com/static/5f60b022d1c75e023d5c0f8c/t/5feb4489d54d01335d60c212/1609254034506/c73918c4-af2d-4e88-b1b4-46098daf3c9f.jpeg Home https://michaelquinntraining.co.uk/aboutme daily 0.75 2021-01-05 https://static1.squarespace.com/static/5f60b022d1c75e023d5c0f8c/t/5feb3e4de39d706cd5a7b57a/1609850151345/5398d7a9-2c4c-4f6e-a440-ed1b11eceee4.jpeg About Me - My name is Michael Quinn and I have spent my entire life in Shops. Whether I am Managing Shops, Serving and Selling in Shops, Training and Mentoring in Shops or Shopping in Shops that’s where you will find me. In fact, if you were to take off the amount of time I’ve spent in Shops I’m only eighteen! https://static1.squarespace.com/static/5f60b022d1c75e023d5c0f8c/t/5feb64b695808a1e1d3134d5/1609850174477/5c3cb9c2-e6d3-4cbb-82f5-deb873c0f372.jpeg About Me - Over some fifty years Retail has been my life, it is the very air I breath and has brought me immeasurable joy. I have worked with Luxury Brands notably Ralph Lauren where I served for several years as the European Training Manager. I have worked for Brands where technical knowledge of the product is vital such as the British premier footwear Brand and Royal Warrant Holder Crockett&Jones. There I was the Training Manager for staff in fourteen stores worldwide responsible for their personal service levels, learning and development. I’m sure that you would agree with me that now as never before our shops have to be places where customers delight in coming. Places where they have a real uplifting experience. How do we achieve that? Product, Decor and Display are all important but nothing is more of a clincher than the role of your staff. Your salespeople have to engage with the client on a very emotional, human level to provide the most exceptional service.I heartily hold to the old adage; you don’t sell the product you sell yourself. Allow me to work with your staff and I’ll show them how. https://michaelquinntraining.co.uk/customer-service-training daily 0.75 2021-01-05 https://static1.squarespace.com/static/5f60b022d1c75e023d5c0f8c/t/5feb4ab4baddee7e4a7d0147/1609850211354/765737ef-b3a0-4398-938a-66397024f7a4.jpeg Customer Service Training Everything you thought you knew about retail is wrong! https://static1.squarespace.com/static/5f60b022d1c75e023d5c0f8c/t/5feb51be56bb3124d940acda/1609850228895/f5b14a44-55bf-4da1-8ffa-df96d571c8c0.jpeg Customer Service Training - How do you know the training works? I have spent a lifetime working in Luxury Retail in the Westend of London accumulating sales skills and strategies that work. It has been my pleasure thereafter to pass them on through Training, Coaching and Mentoring. At Ralph Lauren I had the privilege and responsibility to ensure that Sales Associates throughout the company delivered the ‘Legendary Service’ that this World Renowned Brand demanded. During my time with Crockett&Jones the company followed the trajectory from a relatively unknown brand with three London shops to its position today as a Royal Warrant Holder with fourteen Stores around the world. It now holds the position of being the Premier British Footwear brand with a reputation for excellence in its service and care of customers. I had the great privilege of training every one of their Retail Employees. https://static1.squarespace.com/static/5f60b022d1c75e023d5c0f8c/t/5feb534b38ca4e1d35fba1e3/1609261312492/ Customer Service Training - Retail is under attack as never before From the twin perils of the Covid Crisis and E-Commerce. My training will empower your staff to withstand these threats to your Business. https://michaelquinntraining.co.uk/contact-me daily 0.75 2021-01-05 https://michaelquinntraining.co.uk/public-speaking-training daily 0.75 2021-01-05 https://static1.squarespace.com/static/5f60b022d1c75e023d5c0f8c/t/5feb682e62f28c6ed197f6b2/1609850297831/448af3a3-c544-4123-95c5-25ecb6883bdd.jpeg Public Speaking Training - The ability to communicate effectively from a platform is an art. Not everyone does it well. However that art is not just the possession of the eloquent few, it can be taught. Let me teach you how. Everything you thought you knew about the public speaking is wrong! https://static1.squarespace.com/static/5f60b022d1c75e023d5c0f8c/t/5feb610013ff853bbacdb8a2/1609850315089/f5b14a44-55bf-4da1-8ffa-df96d571c8c0.jpeg Public Speaking Training - How do you know the training works? I am a Trained Public Speaker with some Forty Years Experience of addressing audiences of sometimes thousands of people. I have for many years conducted a weekly school tutoring individuals in a structured manner as they progressively work through a course of essential public speaking proficiencies. I have performed the role of Spokesperson for a company having an international clientele and have communicated the History and Achievements of that brand. https://static1.squarespace.com/static/5f60b022d1c75e023d5c0f8c/t/5feb6727b248fc67a3af6c96/1609262897317/ Public Speaking Training - Retail is under attack as never before Only the best will survive. Only the brands offering the most personal and professional service. Only the companies that believe passionately about their product. Only the ones that convey trust to the client based on the trustworthy Heritage of your Brand. Only the ones who have a visible leadership that can verbally impart these values to the ones who matter, your sales people who work on the Floor every Day. .